Complaint form
Reason for complaint:
select
damaged package
parcel lost
no package content
invoice error
parcel delayed
order not fulfilled
appeal against the complaint
completion of the form
Select the reason which most closely matches the reported problem
Order date:
Dispatch date:
Service type:
select
Domestic shipment
International shipment
Form/complaint number:
To correctly file the form, please provide complaint/form number associated with this appeal or addition
Order number:
Waybill number:
Provide parcel number shown on the waybill. Only one waybill number may be entered.
Invoice number:
Provide DPD Polska invoice number relating to the complaint
For the reason of complaint,
please attach the following documents:
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In case the complaint covers
several parcels of the invoice,
please attach list of these items
as an attachment in file (eg. Excel, Word)
In case the complaint covers
several parcels\orders,
please turn on the list of these shipments\orders
as an attachment in a file (eg. Excel, Word)
The claimant
Businessman:
Consumer:
Correspondence address
NUMKAT/Payer:
If you represent a registered client of DPD Polska, please provide client number or so called numkat.
Client name:
Street:
Post code:
Town:
Contact person:
E-mail:
To correctly file the form, please provide the e-mail address stated in the original complaint form
Bank account number:
Pleas provide bank account number which should be credited if the complaint is accepted
Detailed data
Content:
Claim amount:
PLN
EUR
USD
CHF
GBP
Complaint description:
Attachments
Please generate a complaint form, print, sign and attach to the application as an attachment. If the amount of the claim is exceeds 20 000PLN,
in addition original documents must be sent to the complaint department address:
DPD Polska Sp. z o.o.
Dział reklamacji
02-274 Warszawa
ul. Mineralna 5
Complaint form can be generated here:
Complaint form possible to generate after completing the required fields.
Type the characters you see in the picture
We inform that the response to complaints submitted through the Complaint Form are gived to the e-mail address in the Complaint Form. If you do not agree to send a reply to the e-mail, please send your complaint to address: DPD Polska Sp. z o.o., Dział Reklamacji, 02-274 Warszawa, ul. Mineralna 5.
The data controller of your personal data is DPD Polska sp.z o.o. Your personal data will be processed in order to consider the complaint, they may also be
processed for statistical and analytical purposes, as well as to establish or pursue any claims or defence against such claims by DPD.
Detailed information on the processing of personal data and your rights can be found in the
GDPR information clause
.
